Complaints
We aim to resolve concerns promptly and fairly. The formal complaints procedure sets out clear stages, timescales and escalation arrangements.
Raising a concern
Where appropriate, concerns should first be raised informally with the relevant member of staff or school leader so that they can be addressed quickly. If the matter is not resolved, the school’s written complaints procedure provides a formal stage and a panel hearing stage.
Formal complaints in the preceding school year
Formal complaints 2025/26: 1 formal complaint was registered under the school's formal complaints procedure during the 2025/26 academic year.
Complaints policy
Our current complaints procedure is available above. It explains how concerns are raised, investigated, escalated and considered at panel stage.